Add user
Forgot your password?
Work details
A Measure of Delight : The persuit of quality at AT&T Universal Card Service
Author: dionisisf
 

Quality evaluation of paper:

  • file is not damaged;
  • paper complies with description.
Report inadequacy on quality evaluaton!

Rating:

Conformity to theme, description, situation: 
Originality and creativity in plot formulation: 
Richness in expression (language): 
Variety and choice of bibliography: 
Overall level: 

Language:
English
Pages:
3 (standart text format)
Type:
Essay
Category:
Miscellaneous
Published:
07.07.2004.
File size:
10 Kb
Paper ID:
756190

Extract from paper:

Q1
What are the strengths and weaknesses of UCS's measurement and compensation system?
Quality Measurement
AT&T's pursuit of quality included measurement methods on a number of levels. Quality measurement allowed the company to use this information in order to perform efficiently the following activities:
Customer feedback through surveys aimed in following through the company's blueprint in order to monitor before, during and after sales service quality. An external firm conducted a customer satisfier survey that obtained information as shown from competitors' and UCS cus...

News archive
Internet, an enormous impact on the American experience
"Education is better than legislation in the battle to save children from guns"
"Charlotte Temple" by Susanna Rowson
Types of markets in economics.
Criminal Profiling: History
The Inspired Words - Persuasive argument that the Bible truly is inspired by God.
Was the Neolithic Revolution inevitable?
Future of the OSI Model
"Beneath the clouds"- the search of belonging
How did you find Paperary.org?
Heard from a friend
Through a search engine
Through mailings
Linked from another site
 

contrast world angelina Coup heart summary Dave dima flies Characters theme Grace america lord story mighty compare short Penn essay goes book exam young